Here are some frequently asked questions regarding our refund policy at AbCustomzzz. We've compiled these questions to help clarify the conditions and procedures for requesting a refund. We value your business and aim to address any concerns you may have proactively.

What situations qualify for a refund?

A refund may be issued if the postal office damages the cleats during delivery. Each case is evaluated individually to ensure fairness and accuracy. Contact us immediately with proof of damage upon arrival.

How long do customers have to request a refund?

Customers have 24 hours after purchase to request a refund unless they receive damaged cleats. If your cleats arrive damaged, please contact us immediately with photographic evidence.

Does the cleat need to be in original condition for a refund?

Since all cleats are custom-made and, by nature, "used" when customized, the "original condition" requirement doesn't fully apply. If the damage occurred during shipping, this requirement is waived, provided you submit the required proof of damage. Please contact customer support for any further clarification on the condition of the cleats to qualify for a refund.

What are the exact steps a customer needs to take to return an item and get a refund?

To initiate a refund, customers need to provide proof of the damage to the cleats. Contact our customer support team, and we will provide instructions for mailing the cleats back to us. Upon receipt and verification of the damage, we will process your refund.